Privacy Policy
This Privacy Policy explains how Agarwal Jewels and Gems (“we”, “us”, “our”) collects, uses, and shares your personal information when you visit or make an enquiry or purchase through [www.agarwaljewelsandgems.com/] (the “Site”)
Personal Information We Collect
Device Information:
When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse, we also collect information about the pages and products you view, the websites or search terms that refer you to the Site, and how you interact with it. We call this “Device Information”.
We collect Device Information using:
- Cookies: data files placed on your device, often with an anonymous unique identifier. To learn more about cookies and how to disable them, visit http://www.allaboutcookies.org.
- Log files: these record actions on the Site, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- Web beacons, tags, and pixels: electronic files that record how you browse the Site.
Order and Enquiry Information:
When you make a purchase, place an order, book an appointment, or send us an inquiry (through the Site, WhatsApp, phone, or contact forms), we may collect your name, billing and shipping address, email address, phone number, and payment information. We do not store your card or other payment details on our systems; payments are handled by secure third-party payment providers. We call this “Order Information”.
In this policy, “Personal Information” means both Device Information and Order Information.
How We Use Your Personal Information
We use Order Information to:
- Fulfil your orders, including processing payments, arranging delivery or pickup, and issuing invoices and order confirmations
- Respond to your enquiries and communicate with you about your order, repairs, or appointments
- Screen orders for potential risk or fraud
- Where you have agreed to receive them, share information about our collections, offers, and exhibitions
We use Device Information to help screen for risk and fraud (particularly your IP address), to improve and optimise the Site, and to assess how well our marketing and advertising campaigns work.
Sharing Your Personal Information
We never sell your personal information. We share it only with trusted third parties who help us run our business, such as:
- Website hosting and e-commerce platform providers
- Payment gateways and banking partners
- Delivery and logistics partners
- Analytics providers such as Google Analytics, to help us understand how visitors use the Site. You can read how Google uses your data at https://policies.google.com/privacy and opt out at https://tools.google.com/dlpage/gaoptout.
- Messaging platforms such as WhatsApp, when you contact us or opt in to hear from us
We may also share Personal Information to comply with applicable laws and regulations, respond to a lawful request such as a subpoena or court order, or protect our rights.
Behavioural Advertising
We may use your Personal Information to show you targeted advertisements or marketing communications we think may interest you. To learn more about how targeted advertising works, visit the Network Advertising Initiative’s educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising here:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
You can also opt out of some of these services through the Digital Advertising Alliance’s portal at http://optout.aboutads.info/.
Do Not Track
We do not alter the Site’s data collection and use practices when we see a Do Not Track signal from your browser.
Security
We take reasonable steps to protect your Personal Information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.
Your Rights
You may ask us to access, correct, update, or delete the Personal Information we hold about you, or withdraw your consent to marketing communications at any time. To exercise any of these rights, please contact us using the details below.
Data Retention
When you place an order or send an enquiry, we keep your Order Information for our records unless and until you ask us to delete it, subject to any legal or accounting obligations that require us to retain it.
Children's Privacy
The Site is not intended for children under 18, and we do not knowingly collect personal information from them.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. The latest version will always be available on this page.
Contact Us
For questions about our privacy practices, or to make a complaint, please contact us:
